CSR Manager Job at Classet, Houston, TX

b2pJVHA3YjRqcmk3Nm9UWDgxMmdKKzl4T0E9PQ==
  • Classet
  • Houston, TX

Job Description

Ace Handyman Services is Hiring a CSR Manager!

Location: Houston, TX

Schedule: Full-Time | On-Site

Pay: Starting at $20/hour + Weekly Commission Bonuses

Employment Type: Full-Time

Overview

Ace Handyman Services is seeking a results-driven CSR Manager to serve as the operational heartbeat of our Houston office. In this role, you’ll act as the face and voice of the company while balancing customer service excellence, sales coordination, scheduling, and office operations.

This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating outstanding customer experiences while supporting field teams and driving business growth.

Responsibilities

Daily Operations

  • Manage inbound leads and outbound follow-up communications
  • Convert customer inquiries into booked appointments and sales opportunities
  • Coordinate schedules and dispatching for craftsmen and field staff
  • Maintain accurate documentation, scheduling, and customer records
  • Provide professional, solution-oriented customer support
  • Ensure smooth communication between customers and field teams

Long-Term Impact

  • Help improve sales conversion rates and office workflows
  • Identify opportunities to optimize scheduling and dispatch efficiency
  • Support operational growth and overall business performance
  • Contribute to a collaborative and customer-focused office culture

Requirements

Must Have

  • 5+ years of experience in administrative, customer service, or sales roles
  • Strong experience handling high-volume inbound and outbound phone communication
  • Proven ability to convert inquiries into appointments or sales
  • Excellent organizational and multitasking skills
  • Technical aptitude and ability to learn scheduling/dispatching software quickly
  • High school diploma or GED
  • Must reside within 15 miles of the Hobby Airport area in Houston, TX

Nice to Have

  • Experience in home services, trades, or field service industries
  • Basic understanding of sales and marketing principles
  • Advanced typing and data entry skills

Benefits

  • Starting pay at $20/hour
  • Weekly commission bonus opportunities
  • Career advancement and leadership growth opportunities
  • Regular performance and pay reviews
  • Flexible scheduling options
  • Vacation time
  • Supportive and collaborative work environment
  • Stability of a national brand with the culture of a locally owned business

Job Tags

Full time, Work at office, Flexible hours

Similar Jobs

Anthony Corporate Enterprises

Art / Gallery Director Job at Anthony Corporate Enterprises

 ...in the Dallas / Fort Worth area, is looking for an experienced art professional to lead our art management team, including art restorers...  ...insurance companies, contractors,individuals and institutions (galleries, museums, City Halls, etc.) to help manage their collections and... 

CTTX Health

Registered Nurse - IV Therapy - Wellness Spa - Somerville Job at CTTX Health

 ...Tired of hospital life?12-hour shifts, pager beeping, coworkers who forgot how to smile since 2019? Same! That's why I love this company...  ...sick time ~ Paid time off ~ Vision insurance Physical setting: ~ Med spa Standard shift: ~ Day shift... 

77 consultants

Locum NP (Nurse Practitioner);PA (Physician's Assistant) Neonatology Job at 77 consultants

 ...significant impact in a fast-paced and rewarding environment within the staffing and recruiting industry. As a Locum NP/PA in Neonatology, you will be part of a dedicated team focused on providing high-quality care to newborns. Your expertise will be vital in managing... 

Aveanna Healthcare

Billing Specialist (REMOTE) Job at Aveanna Healthcare

 ...Billing Specialist Start Date: 05/11/2026 Pay: $18-$19/HR Schedule: Monday - Friday...  ...payers. Whether you have experience in medical billing or are looking to grow within healthcare...  ...at a time. Why Join Us?~100% Remote ~ Equipment Provided ~ Fun, Inclusive... 

Caring Transitions

Relocation Specialist for Seniors and Families Job at Caring Transitions

 ...Relocation Specialist for Seniors and Families San Diego CA - Part Time Join a locally owned company dedicated to delivering professional and courteous services to help seniors and families with relocation, downsizing, house cleanouts, online auctions, estate...