Job Description

The Custom Home Programmer provides a premium experience in the advanced programming of various control platforms in residential and commercial spaces. The programmer is responsible for deploying a robust network solution including installation setup and configuration. This role verifies complete system functionality and that the project scope of work has been successfully completed. Additionally the Custom Home Programmer guide clients through how to fully enjoy and experience their new equipment. The programmer partners closely with Best Buy sales teams and Custom Installation Managers to ensure end-to-end support for their clients.

At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.

• Programs various control platforms which integrate and automate various subsystems for either residential or commercial spaces.

• Setup of advanced networking systems such as multiple VLANs multiple WANs VPN access and wireless management solutions.

• Reviews a scope of work from the Best Buy sales team and system engineered documents from the Engineering team to decide which components need to be programmed.

• Teaches clients how to use systems after they are installed.

• Works with Engineering team Custom Installation Managers and Best Buy sales teams to deliver the clients desired level of functionality and performance.

• Meets the custom installation standards of excellence in customer relations communication cleanliness and professionalism.

Basic Qualifications

• 1 year of experience in programming system integration networking or installation OR military equivalent

• 2 years of customer service experience

• Current valid drivers license

• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents etc.)

• Must be at least 21 years of age

• Ability to consistently lift 75 pounds individually or 150 pounds as part of a team

• Acquire and maintain any state or local licensing as required within 90 days of hire

Preferred Qualifications

• Consumer Electronics Industry Certification in networking home automation system integration or similar area

• Experience in an in-home installation environment

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Required Experience:

IC

Job Tags

Full time, Local area

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