The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.
At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse and we are committed to ensuring that our workforce is reflective of the communities we serve. We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key ResponsibilitiesDrives a positive customer experience by building relationships and providing solutions to their needs.
Monitors maintains configures and programs advanced systems in qualified residential spaces both remotely and onsite.
Provides ongoing consultation services for customers systems. Ensures proper system functionality and performance benchmarks are achieved.
Repairs products in clients systems and expedites exchanges installation and programming.
Maintains accurate records for all post-installation technical activities.
Educates customers on their purchased equipment including system operation tutorials.
Provides additional onsite training to installers.
Basic qualifications
2 years of experience in one or more of the following areas: programming system integration networking installation experience OR military equivalent
2 years of customer service experience
Current valid drivers license
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents etc.)
Must be at least 21 years of age
Able to lift 75 pounds individually or 150 pounds as part of a team
Acquire and maintain any state or local licensing as required within 90 days of hire
Preferred Qualifications
Consumer Electronics Industry Certification in networking home automation system integration or similar area
Experience in an in-home installation environment
Best Buy is an equal opportunity employer.
Required Experience:
IC
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