Job Description
Randstad in partnership with Rollins are actively seeking a Customer Service Representative / Routing and Scheduling Specialist to support their Lawton, OK location. The Routing and Scheduling Specialist plays a key role in supporting daily branch operations and ensuring efficient scheduling and routing of service appointments. This position works closely with the Branch Manager and field professionals to optimize service delivery, resolve scheduling conflicts, and maintain accurate records in company systems.
Responsibilities: - Monitor and optimize daily and weekly service routes to ensure efficient scheduling for Orkin Pros.
- Assist the Branch Manager with administrative and backend office functions as needed.
- Respond to emails and inquiries related to scheduling, routing conflicts, and customer concerns.
- Reschedule missed service appointments and re-inspections promptly.
- Schedule callbacks and follow-ups for retreat services.
- Submit payables accurately into company systems.
- Manage incoming mail and ensure appropriate distribution.
- Handle cash deposits and issue receipts for received payments.
- Enter service agreements into company systems with precision.
- Schedule termite service appointments and coordinate initial services for new customers.
- Perform other duties as assigned or requested to support branch operations.
Skills: - Customer Service
- Active Listening
- Adapting to Change
- Empathy
- Basic Computer Skills
- Customer support
- Attention to Detail
Qualifications: - Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Permanent employment, Temporary work, Work experience placement, Work at office