Job Description

Job Responsibilities:

• Order Management
• Process product and service orders from sales teams and customers
• Maintain accurate customer and contract records
• Prepare price quotes and verify pricing, quantities, and terms
• Distribute order documentation to appropriate departments
• Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
• Customer Billing &; Accounts Receivable.
• Resolve billing issues, AR disputes, credits, and payment terms.
• Communicate clearly with customers regarding billing questions.
• Sales &; Customer Support.
• Provide pricing, availability, formal quotes, and post-sale support.
• Support and interact with sales teams and customers on a daily basis.
• Provide backup coverage across teams with similar responsibilities.

Skills:

• SAP experience preferred (SAP HANA 4 a plus)
• AS/400 experience preferred
• Experience resolving AR disputes, credits, and understanding payment terms
• Advanced Excel skills; frequent usage expected.

Education/Experience:

• Bachelor’s degree or 3+ years of relevant experience
• Experience with CRM tools, ERP systems, or pricing/quote configuration tools
• Proficiency in Microsoft Word, Excel, Outlook, and Access
• Strong organizational skills with the ability to manage multiple priorities
• Solid problem-solving skills and initiative.

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