Job Description
Ref. No.
WF250298
Position ID: 199091
About University at
Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at
Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of
approximately 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's
capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description: Information
Technology Services (ITS) at the University at Albany seeks applicants for the Director of Business Alignment. This position is responsible
for ensuring ITS engagement and support are aligned to University priorities across teaching and learning, research, athletics, advancement,
communications and marketing, and administrative functions.
The Director leads the Business Alignment unit in developing and
maintaining strong relationships and strategic partnerships with University divisions, schools, and colleges to understand business
objectives, define shared visions, and shape technology needs and opportunities that articulate business value and align with strategic
goals.
The Director relies on managers within the unit to maintain day-to-day awareness of the demand and project pipeline, from
needs and opportunities under review through authorized projects in progress, to support shared expectations with executive leaders and
inform ongoing prioritization decisions. The Director is committed to the efficient capture of business technology needs in a high-volume
environment and to accurate, timely reporting of status and progress on ITS work.
The Director collaborates closely with other ITS
units that comprise the service and project delivery teams in a matrixed IT organization to ensure coordinated planning, prioritization, and
delivery.
The Business Alignment unit's primary areas of responsibility include business relationship management (continuous
engagement and portfolio review with executive leaders); demand management (efficient capture and assessment of project requests); project
and project portfolio management (project selection, portfolio optimization, resource allocation, and project management); and business
analysis (discovery, requirements definition, and translation of business needs into clear, actionable work for ITS delivery
teams).
Primary Responsibilities: - Business Relationship Management
- Responsible for shaping,
supporting, and enforcing IT policy for the university.
- Responsible for formulating and influencing strategic direction in alignment
with university-wide priorities.
- Work to ensure ITS involvement and leadership in all stages of planning and implementation of
technology at the university.
- Build and enhance ITS' strategic partnership with business areas by leading collaborative efforts to
develop and maintain a shared vision and roadmap for ITS involvement and support.
- Lead and coordinate ITS' readiness, preparatory
activities, and execution of business relationship meetings with various levels of university leadership.
- Develop managers to be
effective business partners that capture, shape, and guide all campus IT needs through ITS work-management processes for efficient intake,
enterprise architecture assessment, approval, prioritization, scheduling, resourcing, and delivery coordination.
- Build and maintain
high-level familiarity with the strategic and functional objectives of each University division, and the role of technology in enabling and
supporting each.
- Ensure the Business Alignment unit takes a lead role in messaging the University's IT governance, guiding
principles, policies, and procedures.
- Maintain a continual state of readiness for reporting/show-back to executive
leaders.
- Demand Management
- Ensure that business needs and opportunities are recognized and recorded in a timely
fashion.
- Ensure that ITS engages efficiently with customers to capture and shape fully formed requests that articulate value and are
ready for review and assessment.
- Confirm executive sponsorship for requests in advance of decision to initiate
projects.
- Oversee process development and improvement for demand management
- Update portfolio prioritizations with executive
sponsors prior to advancing new projects to the initiation phase.
- Project and Project Portfolio
Management
- Establish and maintain overall accountability for ITS project delivery and portfolio outcomes.
- Provide strategic
leadership for the university's IT project portfolio by setting portfolio governance expectations, decision criteria, and performance
measures aligned to University and ITS priorities.
- Lead, through the Project Portfolio Manager, the end-to-end portfolio lifecycle
(intake through closure), ensuring consistent business cases, scoping, prioritization recommendations, and transparent decision
documentation.
- Oversee portfolio resource allocation and capacity planning in partnership with ITS delivery leaders; escalate and
resolve prioritization and resourcing conflicts to protect critical-path commitments.
- Ensure timely, accurate portfolio reporting
(status, schedule, budget, benefits, risks, dependencies) and deliver executive-level communications that enable informed decisions and
maintain shared expectations.
- Direct portfolio-level risk, issue, and dependency management, ensuring appropriate escalation paths,
mitigation planning, and governance cadence for high-impact initiatives.
- Sponsor continuous improvement of project and portfolio
management practices, standards, and tools (e.g., stage gates, dashboards, templates), ensuring adoption across ITS delivery teams through
training, coaching, and accountability.
- Business Analysis
- Establish and maintain overall accountability for
business analysis capabilities and outcomes.
- Provide strategic leadership for business analysis as a discipline by defining
expectations and standards for requirements gathering, customer experience, and value realization.
- Drive high-quality deliverables,
including discovery and facilitation, current-state and future-state process mapping, and documentation of functional and non-functional
requirements.
- Ensure business analysis activities are integrated into demand management and project initiation, so requests are
sufficiently defined, prioritized, and ready for enterprise architecture assessment, estimating, and delivery planning.
- Champion
continuous improvement of business analysis practices, templates, and tools, and develop staff capabilities through coaching, training, and
a community of practice.
- Staff Supervision
- Lead and manage direct reports by providing guidance, support, and
performance feedback to ensure goals, programs, activities, and personnel practices are consistent with and contribute to the University's
mission.
- Lead employees for maximum performance and dedication, fostering a positive and productive work
environment.
- Complete performance management feedback and goals timely and per requirements, offering constructive feedback and
developing improvement plans.
- 5% of time: Other reasonable duties as assigned.
Functional and
Supervisory Relationships: - Reports to: CIO
- Supervises the following positions: Administrative and Business
Services Manager (2), Educational Technology Services Manager, Research Technology Services Manager, Reporting and Analytics Manager,
Communications and Collaboration Manager, Project Portfolio Manager, and Business Analysis Manager.
- May supervise additional
positions and functions as assigned.
Job Requirements: - Strong trust and discretion required,
including access to sensitive and confidential information related to the university and its employees.
- Excellent relationship
management skills, including stakeholder engagement, negotiating and influence, and political savvy.
- Excellent communication and
facilitation skills, including active listening, clear, persuasive communication, and facilitation and meeting
leadership.
- Competency in portfolio and prioritization management.
- Competency in process design, optimization, and change
leadership.
- Ability to use AI-enabled tools (e.g., generative AI assistants, AI-enabled analytics, or AI automation) to improve
research, analysis, writing, workflow, or decision-making while exercising sound judgment over AI-generated outputs.
- Exceptional
ability to organize work, prioritize tasks, and manage.
- Applicants must demonstrate an ability to develop inclusive and equitable
relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access,
inclusion, and belonging relative to their role.
Requirements: Minimum
Qualifications: - Bachelor's degree from a college or University accredited by the US Department of Education or
internationally recognized accrediting organization.
- At least 7 years of progressive experience in IT project portfolio management
and/or IT business relationship management.
- Experience supervising direct report employees.
- Demonstrated record of success
leading cross-functional teams and managing complex project portfolios.
Preferred
Qualifications: - Experience in client account management or other executive sales role.
- Experience supervising
management level, direct report employees.
- Master's or doctoral degree from a college or University accredited by the US Department
of Education or internationally recognized accrediting organization.
- Experience working in higher education.
- Experience
working in a unionized environment.
Working Environment: - Typical office environment.
- Report
to campus in-person. This position is not eligible for telecommuting.
Additional Information: Professional
Rank and Salary Range: Director, MP3, $165,000
Special Notes: Visa sponsorship is not available for this
position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility
requirements.
Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of
Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare,
publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics
for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual
Security Report is available in portable document format [PDF] by clicking this link
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is
permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her
current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of
employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of
verifying information, may such requests be made. If such information has been requested from you before such time, please contact the
Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply
online via
Application
Instructions: Applicants MUST submit the following documents: - Resume/CV
- Cover letter stating all
the required minimum qualifications and any of the applicable preferred qualifications
- Contact information for three professional
references
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Preference will be given to applications received by April 20.
Job Tags
Work at office, Remote work