Job Description

Job Responsibilities:

• Develop and maintain software scripts, tools, monitoring, and automation to increase efficiency and consistency across lab infrastructure and software solutions (applications, licensing, etc.)
• Install and maintain enterprise storage solutions.
• Assist in managing the lab under the current Lab Administrator Set up cameras and maintain equipment Perform basic networking work Clean up and maintain inventory of equipment
• Collaborate with IT and Network Administrators to maintain network security. Support lab IT infrastructure by responding to system issues/requests and ensuring timely, professional resolution within SLA guidelines.
• Recommend improvements to testing procedures, equipment usage, and identification of new equipment needs. Communicate and deploy changes to lab infrastructure following the standard change management process and scheduled maintenance windows.
• Coordinate lab changes and maintenance activities with leadership and business stakeholders.
• Create and maintain standard lab policies, procedures, and user guides for the lab environment.

Skills:

• Certificate or College Diploma in Information Technology, Computer Engineering Technology, or related discipline.
• 1+ years of IT helpdesk/support experience.
• Experience with hardware systems, including feasibility, development, validation, and implementation of hardware solutions, as well as upgrades and maintenance.
• Basic networking experience configuring computer networking on both Windows and Unix-based operating systems. Strong operating systems knowledge, including installing, upgrading, and patching.
• Ability to script and automate operating system configuration and related computer tasks.
• Experience with computer security and compliance requirements.
• Demonstrated passion for efficiency and quality.
• Ability to work with agility in fast-changing development and testing environments.
• Strong organizational skills.
• Empathy and the ability to understand and represent varied perspectives.
• Excellent collaboration skills with cross-functional teams.
• Strong and efficient written and verbal communication skills.
• Self-driven, operates with an extreme sense of urgency, and is passionate about delivering quality

Education/Experience:

• Entry-level background IT certification or Computer Science degree
• Software Proficiency Slack Email systems
• Windows Linux administration
• Networking
• Experience using Juniper switches:
• Onsite office in Vancouver; work primarily in lab and server rooms
• Slack
• Email systems
• Windows
• Linux administration
• Networking

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