Live Chat Specialist Job at Scholl Lumber, United States

cnpRVnBMenppYkM4NllmZDgxbWdJT1I1T1E9PQ==
  • Scholl Lumber
  • United States

Job Description

The Role:

As a Live Chat Specialist, you will be the first point of contact for our customers, providing real-time assistance and support through live chat. You will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience.

  • Respond to customer inquiries via live chat in a timely manner.
  • Assist customers with product information, troubleshooting, and order status.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with team members to resolve complex issues.
  • Maintain a high level of product knowledge to provide accurate information.

Team Structure: You will be part of a dedicated customer support team, working closely with other specialists and team leads.

Ideal Profile :

The ideal candidate will possess a blend of technical and interpersonal skills to effectively assist customers.

  • Experience in customer service or support roles.
  • Technical skills: Live chat software, CRM systems.
  • Soft skills: Communication, Problem Solving, Empathy.
  • Education: High school diploma or equivalent; further education is a plus.
What's on Offer :

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

  • Salary/benefits: Competitive salary, health benefits.
  • Growth opportunities: Career advancement within the company.
  • Culture: Supportive and collaborative work environment.
  • Remote work: Flexible work options available.
  • Learning: Access to training and development resources.

Job Tags

Full time, Remote work, Flexible hours

Similar Jobs

4th Day Trucking

Team Truck Drivers (CDL A) Needed, 3 months experience Job at 4th Day Trucking

 ...Teams/Dedicated Position/No Touch Freight/Home Weekly/earn $2,238 avg weekly Team Position...  ...$134,318 Delivery Locations: Drivers for this account will run round trip routes...  ...Equipment: Company provided Tandem-Axle Sleeper trucks pulling 53' dry van trailers.... 

C-4 Analytics

Strategic Digital Marketing Sales Executive Job at C-4 Analytics

 ...Strategic Digital Marketing Sales Executive: Wakefield, MA C-4 Analytics Help Auto Dealers Succeed in a Digital-First World At C-4 Analytics, we dont sell products. We dont sell ad packages. We dont sell a checklist of services. We sell strategy. Integration... 

Elwyn

Case Manager Job at Elwyn

 ...a part of something bigger. Apply today. Responsibilities: Salary: Up to $20/hr Sign-on Bonus Eligible Elwyn seeks a Case Manager , who will beresponsible for the general daily care of program clients, providing counseling and advocacy in a therapeutic setting... 

Spot On Media

Data Entry Clerk Remote | Part-Time or Full-Time | No Experience Needed Job at Spot On Media

Were looking for reliable and detail-oriented individuals to join our team as Remote Data Entry Clerks. This is a flexible opportunity ideal for someone who wants to work from home, stay organized, and handle simple administrative tasks in a supportive environment. Whether...

Mayo Clinic

Healthcare Assistant Bank-London Job at Mayo Clinic

 ...Clinic is top-ranked in more specialties than any other healthcare provider according to U.S. News & World Report. As we prioritize patient needs, we remain equally dedicated to our employees. With advancement opportunities for a fulfilling career at Mayo Clinic, you'll...