Job Description

Practice Manager Position

Tacoma Equine Hospital - a trusted, long-established, and highly regarded equine practice in the beautiful Pacific Northwest - is seeking an experienced Practice Manager. We’re a tight-knit, team-oriented group of professionals who truly enjoy working together. Our shared mission is simple: exceptional care for the horse (and donkeys and mules, too). If you want to join a practice with deep roots, forward momentum, and a strong sense of community, let's talk!

To learn more, please contact - debbie.hughes@nva.com

Call/text: 629-292-3853  

As Practice Manager, you will serve as a key member of the leadership team, working in close collaboration with our Managing Veterinarian and support staff to ensure smooth operations, exceptional client service, and a thriving team culture. This role is ideal for a driven, organized, and team-oriented leader who thrives in a fast paced equine environment and is passionate about supporting both people and patients.

Life in the Pacific Northwest

Located just outside Seattle and the Puget Sound, Tacoma offers the perfect balance of city amenities and outdoor lifestyle. From mountain hikes and trail rides to coastal escapes, skiing, and kayaking - the Pacific Northwest is a haven for nature lovers and adventurers. Enjoy vibrant local culture, fresh food, and a strong sense of community, all while building your career with a respected equine practice.

Key Responsibilities

Leadership & Strategic Planning

• Partner with the Managing Veterinarian to set and achieve short- and long-term strategic goals
• Foster a supportive, collaborative team culture focused on high quality patient care and exceptional service
• Lead staff meetings, team building initiatives, and internal communications
• Champion change and promote best practices across all areas of hospital operations

Operations Management

• Oversee day to day administrative operations, ensuring seamless clinic and ambulatory workflows

• Ensure compliance with OSHA, DEA, and other regulatory standards

• Maintain hospital scheduling and optimize labor utilization

• Supervise fleet maintenance, facility upkeep, and IT needs

Team & HR Management

• Lead recruitment, onboarding, training, and ongoing development of support staff

• Manage performance processes, including coaching, evaluations, and disciplinary actions

• Maintain accurate licensure, CE records, and credentialing documentation for veterinarians and staff

Client Service & Community Engagement

• Ensure exceptional client service, resolving concerns with professionalism and empathy

• Implement strategies to strengthen client relationships and grow local referrals

• Support educational outreach, marketing initiatives, and community engagement through Tacoma Equine’s digital platforms and local events

Financial Management

• Manage accounts receivable/payable, bank deposits, and invoice audits

• Oversee payroll processing and DVM production calculations

• Monitor inventory, purchasing, and facility expenses

• Collaborate on budgeting and forecasting to support sustainable clinic growth

Qualifications

• Bachelor’s degree in business, management, or a related field (preferred)
• 3–5 years of experience in a veterinary, medical, or equine practice leadership role
• Strong knowledge of HR best practices, financial reporting, and inventory control
• Proficiency in Microsoft Office and practice management software (EzyVet experience a plus)
• Excellent interpersonal, organizational, and communication skills
• Equine industry experience or horse background strongly preferred

To learn more about us, please visit

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