Service Support Analyst Job at Stellar Professionals, Raleigh, NC

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  • Stellar Professionals
  • Raleigh, NC

Job Description

We are seeking a customer-focused Service Support Analyst to provide technical and functional support for enterprise systems, hardware, and software environments. If you possess strong troubleshooting skills and love helping both business and technical users solve IT challenges, we want you on our team!

Position Overview

  • Location: Raleigh, NC (Local to North Carolina preferred)
  • Work Arrangement: Hybrid
  • Interview Process: Initial Screening - Technical Support Assessment - Final Interview

Key Skills & Requirements (What We Are Looking For)

To excel in this position, you should bring strong expertise in the following areas:

  • Technical Troubleshooting: Strong experience diagnosing and resolving issues across hardware, software, user devices, and enterprise applications.
  • Help Desk & Remote Support: Solid knowledge of service support processes and hands-on familiarity with modern remote support tools and techniques.
  • User Support & Guidance: Proven ability to provide clear technical guidance and functional assistance to both technical and non-technical end-users.
  • Documentation & Escalation: Ability to track, document, and log support requests and resolutions accurately, while knowing when to escalate complex issues to tier-3 teams.
  • Communication: Excellent verbal and written communication skills paired with a strong commitment to high-quality customer service.

Preferred (Bonus Points)

  • Experience supporting large-scale, enterprise-level systems and applications.
  • Familiarity with IT Service Management (ITSM) best practices (e.g., ITIL frameworks).
  • Public Sector / State-level project experience.

Main Responsibilities

  • Provide both remote and hands-on technical assistance across various platforms and technologies.
  • Support upcoming system implementations, software upgrades, and routine maintenance activities.
  • Collaborate closely with cross-functional IT teams to ensure timely issue resolution and seamless service delivery.

Education

  • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Job Tags

Local area, Remote work

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