Job Description

Requisition ID: 109783 

Share Our Purpose. Be Yourself. Feel Valued.  

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook , X  and  Instagram .

Primary Role

Working alone or as a member of a team, and under the guidance of a Lead Operator or Supervisor, provides for the safe operation of wastewater facilities in an assigned area(s) in such a manner as to support a Supervisor or other Operators in complying with the requirements for distributing wastewater treatment and collection as established by the company and state and federal governmental regulatory agencies. Provides guidance and training to Operator and, as necessary, to less senior Operators and Plant Utility Worker assigned as members of the team.

Key Accountabilities

• Operates, and performs routine duties and care of a wide variety of specialized equipment and apparatus in a plant/treatment facility including pumps, motors, chlorinators, chemical preparation, and feeding; physical, chemical, and biological wastewater treatment processes; control equipment and monitoring equipment. 
• Regulates the flow of wastewater and sludge through the treatment processes.
• Maintains records of operations, completes and submits routine and special reports, as assigned. Inspects all mechanical equipment for proper operation. 
• Performs normal lubrication, adjustments, seal packing, minor maintenance, and minor repairs, as necessary.
• Performs related field and laboratory tests necessary to monitor and control the facilities. 
• Makes necessary adjustments to equipment, processes, and chemical feeders, as test results may indicate and as instructed by the Lead Operator/Supervisor.
• Responds to customer service calls.
• May train other employees in the operation and care of facilities including maintenance, repairs, laboratory work, and safety, as required. 
• Conducts safety inspections and follows safety rules and procedures.
• Communicates effectively with other operators and supervisors.
• Attends and participates in operational and safety training programs as directed by management.
• Always interacts with fellow employees and the public in a professional and courteous manner.
• Performs all duties of Plant Utility Worker and Lead Operator, as necessary, as well as other related duties, as assigned; assists other departments as needed.

Knowledge/Skills

• Basic knowledge of the principles and safety practices of wastewater or water distribution, pumping, collection, and treatment, each as they may apply to area of responsibility.
• Basic understanding of the mechanical, chemical, and biological processes and related equipment, as well as an awareness and alertness regarding operational modification necessary in both routine and emergency situations.

Experience/Education

• High School graduate or equivalent.

• College course work in biology, chemistry, environmental science, or engineering preferred.

• Minimum of two years of experience in the water supply or wastewater treatment field.

• Experience in training others in the variety of tasks related to operations and care of all facilities in a safe and proper manner.

• Experience in servicing, maintaining, and repairing a wide variety of machinery and equipment.

Certifications & Licenses

• License requirements vary by state. Candidates must possess the required licenses or have the ability to obtain within a designated timeframe.

Work Environment

• Outdoor work during seasonal heat and cold, and other adverse weather conditions.
• Must be able to perform essential functions and meet the physical requirements for the position.

#LI-ES1 #LI-Onsite

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Drives Results

Nimble learning

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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