Virtual Chat Support-ADF Job at ADF Medical Services Inc., Westlake, OH

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  • ADF Medical Services Inc.
  • Westlake, OH

Job Description

Virtual Chat Support ADF Medical Services Inc.

We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication — we want to hear from you.

Role: Virtual Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote
T ype: Full-Time / Part-Time

What You'll Do:

  • Respond to patient and client inquiries in real time via live chat
  • Provide helpful information on services, scheduling, and billing
  • Handle multiple chat conversations simultaneously with professionalism
  • Document all interactions accurately in our support system
  • Escalate unresolved issues to the appropriate department
  • Maintain patient privacy and confidentiality per HIPAA guidelines

What We're Looking For:

  • 1+ year of chat support or online customer service experience
  • Excellent written communication and grammar skills
  • Typing speed of 45+ WPM with accuracy
  • Comfortable managing multiple chats at once
  • Reliable internet and a quiet home workspace
  • Medical or healthcare background is a plus but not required

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options
  • Career growth opportunities within ADF Medical Services

Job Tags

Full time, Part time, Remote work, Flexible hours

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