IT Support Technician Field Services Job at Prequel Solutions, Canton, OH

b2owZnFiRDJoN0M1NlkvVDhsbWlKT1I4TUE9PQ==
  • Prequel Solutions
  • Canton, OH

Job Description

Prequel is seeking an IT Field Support Technician for a contract-to-hire opportunity with a well-established organization in the Canton, Ohio area. This role is ideal for someone early in their IT career who enjoys hands-on technical support, working directly with end users, and being out in the field supporting multiple locations.

This position supports a regional branch network across Northeast Ohio, with occasional backup support in the Columbus region.

What You'll Do

  • Provide hands-on support for desktops, laptops, printers, network hardware, and business applications
  • Troubleshoot and resolve technical issues for branch and office end users
  • Support installation, setup, and replacement of devices across multiple locations
  • Assist with rollouts of new or upgraded hardware and software
  • Partner with internal IT team members on troubleshooting, projects, and process improvements
  • Complete departmental documentation and support-related paperwork
  • Participate in project-based work involving equipment upgrades and implementations
  • Provide cross-training and support to team members as needed
  • Participate in an off-hours on-call rotation and occasional after-hours project support

What We're Looking For

  • Strong customer service and communication skills
  • Experience troubleshooting hardware, software, and end-user technology issues
  • Working knowledge of Windows 11 and Windows Server 2019 / 2022
  • Basic network troubleshooting experience, including DHCP and basic network configuration
  • Ability to work independently and manage support needs across multiple branch locations
  • Reliable transportation and willingness to travel locally as needed

Preferred Background

  • 1–3 years of IT support, desktop support, field support, or technical support experience
  • Experience supporting users in a multi-site environment
  • Comfortable with a mix of day-to-day support, device installations, and project-based work

Additional Details

  • Onsite role based in the Canton, OH area
  • Supports multiple branches throughout the region
  • Reimbursable local travel required
  • Occasional travel may be needed for training, special projects, and business continuity support
  • Contract-to-hire opportunity with long-term potential

Job Tags

Contract work, Work at office, Local area

Similar Jobs

Focus Interpreting

Simultaneous English - Vietnamese Interpreter in Chatsworth CA Job at Focus Interpreting

 ...POSITION SUMMARY: Focus Interpreting is seeking a talented Simultaneous English - Vietnamese Interpreter to join our team in Chatsworth, CA. This role involves providing real-time interpretation services to facilitate effective communication between English and Vietnamese... 

CW Resources, Inc.

Custodian (Meat Department) Job at CW Resources, Inc.

 ...flexibility is required. Join our overnight team and help keep our store clean, safe, and running smoothly. Were hiring Meat Room Custodians who takes pride in maintaining a clean environment. No experience is required we provide all the training you need to succeed.... 

PeopleReady

Event Staff Job at PeopleReady

 ...Event Staff PeopleReady of Dover, NH is now hiring Event Staffs in Epping, NH! Apply today and you could start as soon as tomorrow. As a PeopleReady associate you'll benefit from: Next-day pay for many of our open positions The choice of long-term positions... 

State of Florida

Judicial Probation Officer Job at State of Florida

 ...Requisition No: 874784 Agency: Juvenile Justice Working Title: JUVENILE PROBATION OFFICER - 80081478 Pay Plan: Career Service Position Number: 80081478 Salary: $1,765.01 Biweekly Posting Closing Date: 05/08/2026 Total Compensation Estimator Tool The Department... 

HR One

Medical Practice Manager Job at HR One

 ...Golisano Childrens Hospital at Upstate Medical University, ensuring our patients have access...  ...Pediatrics, youll join a respected practice with a long-standing reputation for...  ...medical practice. The role is responsible for managing operational performance, financial...